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Active leak during rain?Submit an urgent repair request

Urgent leak response

Water coming in?
Get in the queue now.

This form goes straight to our urgent triage. Active water entry gets priority. Prefer to talk? Call 0800 675 325 now.

While you wait

  1. 1Move furniture, electronics and valuables clear of the drip zone.
  2. 2Catch water in buckets and protect the floor with towels or plastic.
  3. 3If ceiling paint is bulging with water, pierce a small hole to drain it safely into a bucket (prevents a larger collapse).
  4. 4Turn off power to affected light fittings at the switchboard.
  5. 5Photograph everything. It helps our triage and your insurance claim.

We make the roof safe first with tarping and temporary weatherproofing, then return in clear weather for the diagnosed permanent repair. All documentation is insurance-ready.

Is water currently entering the building? *

A quick phone photo of the leak or ceiling helps us arrive prepared.

Severe water entry? Call us now: 0800 675 325

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